ANALYSIS OF QUALITY DIMENSIONS ON THE LEVEL OF SATISFACTION OF HEALTH SERVICES IN THE COVID-19 PANDEMIC ERA(At Cikembar Health Center in 2020)

Abstract

Covid-19 pandemic conditions affect health services in all agencies. The quality of health services is influenced by the quality of physical facilities, the type of personnel available, medicines, medical devices, and other supporting facilities. The purpose of this study was to identify the level of satisfaction and analyze the dimensions of quality in health services at the Cikembar Health Center. Data collection techniques obtained from interviews and are descriptive qualitative. The research sample was taken from all visitors to the Cikembar Health Center in 2020 as many as 30 people. The results obtained are in the form of questionnaire results on the level of visitor satisfaction with health services at the health center and based on an analysis of the dimensions of quality, namely reliability, responsiveness, assurance, empathy, and physical evidence or direct evidence. The level of health services at the Cikembar Health Center is in accordance with health service standards and regulations set by the government.