Gamification in HR management: Increasing Employee Motivation and Competence Through an Interactive Approach
DOI:
https://doi.org/10.62872/w0408b69Keywords:
Gamification, Human Resource Management, Employee Motivation, Employee CompetenceAbstract
This study aims to examine how the application of gamification in human resource management (HR) can increase employee motivation and competence through an interactive approach. Gamification is the application of game elements in a non-game context, such as point systems, badges, leaderboards, and challenges, to make HR tasks more interesting and challenging. In this study, various case studies from companies that have successfully implemented gamification in their HR processes were analyzed to identify the benefits, challenges, and impact on employees. The results showed that gamification can significantly increase employee motivation by rewarding certain achievements and through healthy competition that promotes skill improvement. In addition, interactive approaches in gamification, such as team challenges and collaborative tasks, are able to increase employee engagement and active participation. Technology plays an important role in supporting the implementation of gamification, allowing these programs to be easily accessed and effectively evaluated. Evaluations and assessments show that a well-designed gamification program can create a dynamic and enjoyable work environment, which in turn increases productivity and job satisfaction. The study concludes that gamification is an effective tool to increase employee motivation and competence in HR management and has great potential to develop in the future.
Downloads
References
Alfaqiri, A. S., Mat Noor, S. F., & Sahari, N. (2022). Framework for Gamification of Online Training Platforms for Employee Engagement Enhancement. International journal of interactive mobile technologies, 16(6).
Basit, A., Hassan, Z., Omar, N., Sethumadavan, S., & Jhanjhi, N. Z. (2021). Gamification: A Tool To Enhance Employee Engagement And Performance. Turkish Online Journal of Qualitative Inquiry, 12(5).
Benitez, J., Ruiz, L., & Popovic, A. (2022). Impact of mobile technology-enabled HR gamification on employee performance: An empirical investigation. Information & Management, 59(4), 103647.
Bhawna, B., Dogra, P., Akram, U., & Sharma, S. K. (2025). Enhancing employer branding in startups through job autonomy and intrinsic motivation: the role of gamification. Business Process Management Journal.
Georgiou, K., Gouras, A., & Nikolaou, I. (2019). Gamification in employee selection: The development of a gamified assessment. International journal of selection and assessment, 27(2), 91-103.
Girdauskiene, L., Ausrine Ciplyte, E., & Navickas, V. (2022). Gamification as an innovative instrument for employee engagement. Marketing i menedžment innovacij, (1), 10-17.
Gupta, M., Behl, A., & Kumar, Y. L. N. (2022). “Prevention is better than cure”: challenges in engaging employees through gamification. International Journal of Manpower, 43(2), 380-394.
Hussain, S., Qazi, S., Ahmed, R. R., Streimikiene, D., & Vveinhardt, J. (2018). Employees management: Evidence from gamification techniques. Montenegrin Journal of Economics, 14(4), 97-107.
Ikhide, J. E., Timur, A. T., & Ogunmokun, O. A. (2023). A balanced perspective on the affordance of a gamified HRM system for employees' creative performance. Personnel Review, 52(3), 631-648.
Kaoud, M., & ElBolok, M. (2023). Organizational learning via gamification for employer brand management. Development and Learning in Organizations: An International Journal, 37(5), 14-17.
Kumar, A., Sowdamini, T., Manocha, S., & Pujari, P. (2021). Gamification as a Sustainable Tool for HR Managers. Acta Universitatis Bohemiae Meridionales, 24(2).
Küpper, D. M., Klein, K., & Völckner, F. (2021). Gamifying employer branding: An integrating framework and research propositions for a new HRM approach in the digitized economy. Human Resource Management Review, 31(1), 100686.
Marisa, F., Agustina, T., Rusvitawati, D., Andarwati, M., Hariyanto, R., Handayani, E. T. E., & Sukić, E. (2023). Potential customer analysis based on gender, age, retention, motivation using K-means and Octalysis gamification approach. TEM Journal, 12(4), 2541-2551. https://doi.org/10.18421/TEM124-66
Marisa, F., Syed Ahmad, S. S., Mohd Yusoh, Z. I., Agustina, T., Maukar, A. L., Handayani, E. T. E., & Risnanto, S. (Tahun). The Rank of Silaturrahmi-Assimilated Collaboration Parameter Based on Core Drive Using Octalysis Gamification Framework and Fuzzy AHP. TEM Journal. Volume 10, Issue 4, Pages 1971-1982, ISSN 2217-8309, DOI: 10.18421/TEM104-63
Marisa, F., Syed Ahmad, S. S., Mohd Yusoh, Z. I., Jatmika, D., Agustina, T., Purnomowati, W., & Puspitarini, E. W. (2021). Customer motivation analysis on retail business with Octalysis gamification framework. Journal of Theoretical and Applied Information Technology, 99(13), 3264-3274. Retrieved from http://www.jatit.org
Murawski, L. (2021). Gamification in human resource management—Status quo and quo vadis. German Journal of Human Resource Management, 35(3), 337-355.
Pereira, M., Oliveira, M., Vieira, A., Lima, R. M., & Paes, L. (2018). The gamification as a tool to increase employee skills through interactives work instructions training. Procedia computer science, 138, 630-637.
Polyanska, A., Andriiovych, M., Generowicz, N., Kulczycka, J., & Psyuk, V. (2022). Gamification as an improvement tool for HR management in the energy industry—a case study of the Ukrainian market. Energies, 15(4), 1344.
Prasad, K. D. V., Mangipudi, D. M. R., & Vaidya, D. R. (2019). Gamification and resource pooling for improving operational efficiency and effective management of human resources: A case study with an ecommerce company. International Journal of Management (IJM), 10(6).
Silic, M., Marzi, G., Caputo, A., & Bal, P. M. (2020). The effects of a gamified human resource management system on job satisfaction and engagement. Human Resource Management Journal, 30(2), 260-277.
Simpson, P., & Jenkins, P. (2015). Gamification and Human Resources: an overview. Brighton: Brighton Business School, 1-6.
Vardarlier, P. (2021). Gamification in human resources management: An agenda suggestion for gamification in HRM. Research Journal of Business and Management, 8(2), 129-139.
Downloads
Additional Files
Published
Issue
Section
License
Copyright (c) 2025 Muhammad Jahri, Norjannah Norjannah, Mahyudiansyah Mahyudiansyah (Author)

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.